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FAQs

FAQ

WHEN WILL MY ORDER SHIP?

After an order has been placed, it is promptly sent to our factory where we will carefully assemble the parts together to make an amazing product, this process usually take anywhere from 3 to 10 business days, depends on the products. Below are expected delivery times based on your location.

Please note: Due to the popularity of certain items in our catalog, shipping times may take longer than the estimates below.

US Shipping Time Estimates

Shoes: 10-20 business days.
Other Products: 5-25 business days.

International Shipping Time Estimates

Shoes: 10-45 business days.
Other Products: 10-60 business days.

If your items have not arrived within 60 business days of the date of original purchase, contact us for a reship your item. (This policy excludes errors made by customers when providing shipping details on their order(s))

 

HOW DO I TRACK THE STATUS OF MY ORDER?

Please email us for your tracking information. We will be adding an order tracking feature soon.

 

WHAT IS YOUR RETURN POLICY?

You may cancel or change order details within 24 hours of purchase. If your shoes do not fit properly you can get one time FREE replacement for up to 2 sizes difference.

 

DO YOU OFFER WHOLESALE PRICING?

We offer wholesale pricing on a very limited basis. Please email contact@vaultfortytwo.com for more information.

 

WHO DO I CONTACT FOR PRESS INQUIRIES?

For all press inquiries email contact@vaulfortytwo.com and your email will be forwarded to the best person!

 

WHAT CARRIER DO YOUR ORDERS SHIP?

All U.S. orders are shipped via USP/USPS.

 

ARE THERE DUTIES FOR AMERICAN ORDERS?

No there are no additional duties.

 

WHAT METHODS OF PAYMENT DO YOU ACCEPT?

We accept Visa, Mastercard American Express, Discover via PayPal Express Checkout.
 

CALCULATING YOUR ORDER COST IN A FOREIGN CURRENCY

All prices on our site are listed in US dollars, and charged in US dollars. The exact exchange rate that you will pay is determined by the bank that has issued your credit card, but in general it will match very closely with the going exchange rates. The following web page features a quick, easy, & free foreign exchange rate calculation using up-to-the-minute exchange rates: XE.com – Foreign Exchange Rate Calculator